Shipping policy

Shipping Policy
Store Name: Pillova
Service Email: cakmakcampain8751@outlook.com
Business Address: 5114 Glenvalley Dr, La Porte TX 77571, United States

1. Order Processing
All orders are packed and dispatched within 1–2 business days after successful payment. No shipment on US federal holidays and weekends.

2. Delivery Timeframe
- Domestic US shipments: 3–7 business days after dispatch
- International shipments: 7–21 business days; delays may happen due to customs clearance

3. Tracking Information
Tracking number will be delivered to your registered email once the order ships. Logistics tracking data usually updates within 24–48 hours.

4. Customs & Duties
International buyers are solely responsible for all import taxes, customs duties and clearance fees imposed by local authorities.

5. Lost & Damaged Parcels
Contact us via email with tracking number and parcel evidence photos within 7 days if logistics shows lost or damaged. We will assist insurance claims, free reshipment or full refund.

6. Texas Sales Tax
Pillova complies with Texas state sales tax rules. Shipping fees are included in taxable calculation per local comptroller requirements.